碰上外國友人不知道怎么開口？看這里！

前言對咖啡師來說，會講英語，整個咖啡世界都會以更親近的方式展現(xiàn)在你的面前。會英語的咖啡師無疑具有更強(qiáng)的職場競爭力和更寬的職業(yè)選擇范圍。鄉(xiāng)村咖啡館（Café Du Village）80%以上的客人是來自超過全球40多個國家的國際友人。十年來，積累了很多咖啡館服務(wù)客人的常用英語，作為培訓(xùn)資料一直在內(nèi)部使用。很多咖啡師都有學(xué)習(xí)英語的意愿，有些人不知道如何開始，有些人找不到合適的方法。這篇文章把跟咖啡有關(guān)的培訓(xùn)資料公開出來，希望能幫到大家。（鄉(xiāng)村咖啡館有簡餐，關(guān)于餐的英文不太具有普遍性，因此沒有包含在這篇文章中。）學(xué)習(xí)任何一門語言最好的方法是從自己需要使用的場景開始，逐漸積累自己能用到的詞匯和句式，并進(jìn)行大量的聽說練習(xí)。另外，了解該語言使用的文化背景和思維方式，有利于說的更地道。這份培訓(xùn)資料將咖啡館的日常工作內(nèi)容按照發(fā)生頻次及難度循序漸進(jìn)的順序分為：一、打招呼。二、點(diǎn)單。三、上產(chǎn)品。四、幫客人收桌子。五、買單。六、離開時打包。七、說再見。八、外賣。九、訂位子。十、禁煙。等十大工作場景?？偨Y(jié)概括出各種場景下有可能使用到的基本對話，幫助咖啡師更容易獲得英語溝通的能力。

咖啡50個常用基礎(chǔ)詞匯詞匯是會話的基礎(chǔ)，在無法說完整句子的時候僅靠一些單詞就能滿足客人簡單的需求。（積累詞匯先從菜單開始，具體產(chǎn)品名稱此文不表）關(guān)于咖啡pour over/hand drip手沖filtercoffee滴濾式咖啡siphon虹吸c(diǎn)oldbrew冷萃regularcoffee每日滴濾咖啡single origin coffee單一產(chǎn)地咖啡blendedbeans拼配咖啡decafe低因咖啡mild溫和的strong濃的extra hot特別熱/燙iced冰的heated加熱的small/ medium/ large小/中/大關(guān)于哪里吃for here 堂食to go/take away帶走關(guān)于奶制品normal milk/whole milk全脂奶non-fat milk/skim milk脫脂奶dairy free milk植物奶half half一半全脂奶一半脫脂奶（編注：另有一說是半全脂奶半奶油）soy milk豆奶almond milk杏仁奶oat milk燕麥奶cream/whipped cream奶油/打發(fā)的奶油關(guān)于糖sugar白糖brown sugar黃糖equal/sweetener怡口糖/代糖一般物品napkin/ tissue餐巾紙muddler/ stirler攪拌棒lid/cover杯蓋spoon勺子fork叉子straw吸管glass玻璃杯mug瓷杯to go bag打包袋ashtray煙灰缸關(guān)于結(jié)賬split the bill分開結(jié)賬Alipay支付寶Wechat微信credit card信用卡debit card借記卡cash現(xiàn)金tips小費(fèi)bill/ check/ pay賬單change找零receipt收據(jù)invoice/fa piao發(fā)票其他wash room/ toilet/rest room洗手間sit inside/sit outside坐里面/坐外面1Welcome打招呼跟進(jìn)店的客人目光接觸并熱情的打招呼，會讓客人感到自己被歡迎被關(guān)注，增加親近感并留下好的第一印象。最簡單的問候Hi/Hello嗨/你好Morning/Good morning.早上好（中午12點(diǎn)之前）Goodafternoon.下午好（中午12點(diǎn)到下午6點(diǎn)之間）Good evening.傍晚好（下午6點(diǎn)以后）Good night.晚安（有些人在9點(diǎn)以后開始說）更加親切隨意一點(diǎn)的問候Hi/Hello, How are you doing?/Hi, how are you?嗨，你好嗎？這樣問不會有人真的告訴你他/她到底過的怎樣，這只是一個問候語而已。一般客人只會回答：Good/Pretty Good./I am doing well.好/很不錯/我過的很好有時候客人一進(jìn)來會問咖啡師你好嗎？How are you doing? /How areyou guys doing?你也只要回I’m doing well. 或者說Good. 就可以了。對于熟悉的客人最好的方式是直接稱呼名字hiMike, how are you doing?你好麥克，最近好嗎？MorningHelen, nice to see you.早上好海倫，見到你很高興。對于很久不見的朋友Hi/Hey,Bob, long time no see.嗨！鮑勃，好久不見！Hi/Hey,Nancy how have you been?嗨！南希，最近怎么樣?。科渌恍┏Ｓ镁渥覹ould you like to sit inside or outside?你想坐里面還是坐外面？I can help you move that chair outside/inside if you would like.我可以幫你把椅子挪到外面/里面How many people do you have? Or “how many are inyour party”?請問你們一共有幾位？Is this place (table) ok for you?坐在那里可以嗎？May I move that table over for you?我把那張桌子給你搬過來好嗎？Sorry, we have no seating downstairs but we havespace upstairs if you would like.對不起我們樓下沒位子了，您愿意坐樓上嗎？2Take order點(diǎn)單準(zhǔn)確無誤記住客人所有要求非常重要，同時點(diǎn)單過程也是跟客人交流的最佳流時機(jī)。Barista: Hi, would you like to see the menu? Or doyoualready know what you want?咖啡師:你需要看菜單嗎？或者已經(jīng)知道自己要點(diǎn)什么？Customer:Yes please/Sure.(I just want my regular.)客人:是的請給我菜單。(還是老樣子)Barista: Here you are (here is our menu), I willcome back later.咖啡師:這是我們的菜單，等下我過來幫你點(diǎn)單。Barista: (Are you) ready to order?咖啡師:現(xiàn)在可以點(diǎn)了嗎？Barista:What would you liketo have for today?咖啡師:今天想點(diǎn)什么呢？Customer:I would like tohave a medium non-fat caramel cappuccino for here.客人:我想要一杯中杯的脫脂焦糖卡布奇諾在這里喝。Barista:Would you like to drink/eathere or take away?咖啡師:你是要在這里喝/吃還是打包帶走？Customer:Takeaway please.（For here please）客人:打包帶走謝謝。(堂食，謝謝。)Barista:OK, please wait for a moment.（OK, please take a seat.）咖啡師:好的，請稍等一下。（好的，請坐下來吧）Barista:Would you like it iced or hot? (Extra hot, warm)咖啡師:你要冰的還是熱的？（特別熱，溫的）Customer:May I have one more latte please?客人:我可以再要一杯拿鐵么？Barista:yes/ok/sure/absolutely/as you wanted咖啡師:是/OK/沒問題/照你說的辦其他一些常用句子Here are somenapkins(tissues).這里是一些餐巾紙Let me help you puta lid on it.讓我來幫你蓋下蓋子。Would you like a to gobag for your drinks?咖啡師：你需要打包袋嗎？We can put the milkon the side.我們可以把牛奶放在飲料旁邊。Would you like some sugar for your coffee?你的咖啡里需要加糖嗎？There is some creamon the top of smoothie, would you like it?我們的冰沙上面有奶油，你需要嗎？I’m sorry, we have run out of the soy milk today, How about oat milk?對不起，豆奶用完了，用燕麥奶可以嗎？Hi, would you likesome cakes?嗨，請問需要一些糕點(diǎn)嗎？May I repeat your order?我可以重復(fù)一下您的單子嗎？Anything else?/That’s all for today?還有其他需要嗎？/今天就這些嗎？3Serving上產(chǎn)品Hi, thanks for waiting, here is your largeiced latte.咖啡師：這是您的大杯冰拿鐵。Enjoy(送上產(chǎn)品離開時)慢慢享用吧。Is everything ok?（路過客人時問問情況）一切都好嗎？4Clean up the table幫客人收桌子Excuse me，may Itake this away?不好意思，我可以把這些（用過的杯子）收走嗎？No problem, we can clean it.不用擔(dān)心，我們可以打掃。Are you hurt? Are you ok?（如果客人被燙到/撞到）你被被傷到了嗎？你有問題嗎？5Pay買單Customer:May I have the bill/ check? May I pay?客人:我要買單。Barista: Do you want pay together or separately?咖啡師:請問你們是分開買單還是一起買？Barista:Do you have two?咖啡師:你有兩元零錢嗎？Barista:Would you like to pay? Or “Are you ready to pay?” Or “Are you ready for the check”?咖啡師:你現(xiàn)在可以買單了嗎？Barista: Here is your change.咖啡師:這是您的找零。Barista: Your rechargeable card balance is 123.咖啡師:您充值卡余額是123。Barista: Here is the receipt/invoice.咖啡師:這是您的收據(jù)/發(fā)票。6Packfood離開時打包Customer:May I have this take away? Can I have a box/ bag for this?客人:可以幫我把這個打包么？Barista: Would you like to take this away?咖啡師:需要幫您把這個打包么？7Say goodbye道別Bye, have a nice day/evening/weekend/holiday再見，愿你度過美好一天/一個傍晚/周末/假期Bye, have a good one!再見！祝你開心。See you tomorrow明天見See you later回見Thanks for coming.感謝前來8Delivery外賣Customer:Can you deliver?客人:你們可以送外賣嗎？Barista: yes, we can/do.咖啡師:是的Barista: May I know your address please?咖啡師:請告訴我你的地址Barista:When would you like us to arrive?咖啡師:你需要我們什么時候到？Barista:It will take about 30 minutes, is that ok for you?咖啡師:我們需要30分鐘左右才能送到，可以嗎？Barista: Sorry, we are running late, please wait a few more minutes.咖啡師:對不起，我們有點(diǎn)晚了，請多等幾分鐘。deliver on bad weather天氣惡劣外賣情況Barista:Sorry, cause the weather is really bad, we have to take a cab for deliver, sowe need to charge 25 Kuai delivery fee, is that ok for you?咖啡師:對不起，因?yàn)樘鞖鈵毫?。我們?yōu)榱吮ＷC員工和食物的安全需要額外收取25元出租車費(fèi)，您覺得可以嗎？如果客人說算了，說：sorry about that. 不好意思deliver to door外賣送到Barista:Hi, this is Crystal from Café Du Village.Your coffee is here.咖啡師:嗨，我是鄉(xiāng)村咖啡的Crystal, 你的咖啡到了。9Reservation定位子Customer:May I book a table for a meeting?客人:嗨，我可以訂一張桌子嗎？Customer: May I make a reservation for 6 people?客人:我可以定一張6人的桌子嗎？Customer:May I book upstairs for a meeting?客人:我可以定樓上開會嗎？Barista:ok/no problem, would you please tell me when it will happen? And how manypeople will come?咖啡師:可以/沒問題，你們什么時候來？一共幾位？Barista:Ok, let me check to make sure if it is available at that time. 咖啡師:可以，我來查一下，看看這個時候行不行。 Barista:Would you mind not doing it on Friday, Saturday and Sunday? It will be busyhere and I am afraid can't find enough space for you.咖啡師:最好不要在周五、周六、周日定位，會很忙，不一定能找到足夠的位子。Barista: Hi, 12pm-1:30pm is lunch time, the shop will be very busy so can we schedule you at another time?咖啡師:嗨，12點(diǎn)半到1點(diǎn)半是午餐時間比較忙，我們可以幫你們安排一個別的時間可以嗎？Barista: Hi, cause it's over 30 people so I will book the entire space for you on our off time.咖啡師:嗨，超過30人需要包場了，可以在我們下班的時間嗎？10No smoking禁煙Barista: Sorry, no smoking here please.咖啡師:對不起，請不要抽煙。Barista: I’m sorry, but smoking is not allowed inthis shop.咖啡師:對不起，我們店不允許抽煙。

Communication terms尬聊用語除了點(diǎn)單交流外，跟客人隨意的溝通更容易建立情感連接，不妨從下面一些話題開始。How was your holiday (summer, Christmas, springfesitival)?假期（夏天、圣誕節(jié)、春節(jié)）過的怎樣Where have you been for the summer?夏天去哪里玩了？The sunshine is lovely today.今天陽光很好What a rainy day!今天雨真大啊It’s been so hot （cold） recently.最近可真熱(冷)How is life in China?中國的生活怎么樣??？Do you enjoy the life here? Are you enjoying China so far?你喜歡這里的生活嗎？目前為止你喜歡中國嗎？We have been here for 10 years.我們店在這里開了10年了這可真是個長帖子！希望幫助到大家。以后也許會分享一些更深入的有關(guān)咖啡種類、處理法、風(fēng)味描述、沖煮、烘焙等咖啡英文。語言學(xué)習(xí)的秘訣在于使用，咖啡師們，讓英語飛起來吧！如果大家在咖啡館日常工作中遇到什么英語方面的問題歡迎留言探討。-掃一掃下方二維碼關(guān)注作者-版權(quán)信息：以上文章內(nèi)容轉(zhuǎn)載自【CoffeeStyle咖啡風(fēng)】，轉(zhuǎn)載請聯(lián)系原作者。作者：crystalyunfei侵權(quán)請聯(lián)系：weixin@coffeesalon.com投稿合作：tips@coffeesalon.com